RETURN POLICY
At Rydeonn, we are committed to delivering high-quality products and ensuring your satisfaction with every purchase. To address any concerns, we have established a comprehensive replacement policy designed to provide a seamless resolution to potential issues.
1. Eligibility
Our replacement policy applies to all products available on our website and covers defects or damages that may occur during delivery or under normal use.
2. Time Frame
To qualify for a replacement, you must notify us within 7 days of receiving your order. Unfortunately, we cannot process replacement requests submitted beyond this time frame.
3. Initiating a Replacement
To request a replacement, please reach out to our customer service team via email or phone. Provide your order number along with a clear and detailed description of the issue. Our team will carefully assess your case to determine the appropriate resolution.
4. Replacement Product
Once approved, we will promptly dispatch a replacement product to you. In the event that the original product is unavailable or discontinued, we will offer a replacement of equal or comparable value.
5. Shipping Costs
6. Refunds
If a replacement is not feasible, we will process a refund for the purchase price of the product, ensuring your satisfaction remains our priority.
Conditions For Free Replacement
At Rydeonn, we strive to ensure your complete satisfaction with every purchase. We offer a free replacement for items that fall within the return window and are in stock (identical items only). The replacement will be shipped via standard shipping once the original item has been returned.
Eligibility for Free Replacement
You may request a free replacement under the following circumstances:
- The item received is physically damaged.
- The item received is missing parts or accessories.
- The item received differs from the product description on our website.
- The item received is defective or does not function as intended.
Important Notes
- A free replacement is not available for an item that has already been returned and replaced once.
- If your item does not qualify for a free replacement for any reason, you may still return it for a refund.
Please be aware that this policy is subject to change without prior notice. We value your business and are committed to addressing any concerns you may have regarding your order.
For further assistance, feel free to contact our customer support team. Your satisfaction is our priority!